Returns & Exchanges
At Green Coffee Collective, we want you to be fully satisfied with your roast; however, due to the perishable nature of our products, we offer a 30-day satisfaction guarantee on unopened items and equipment.
1
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
2
Prepare Your Package
Ensure that coffee bags remain sealed and equipment is in its original packaging to qualify for a full refund.
3
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing